How can we help?
Find answers about your account, your companions and your subscription, or send us a message.
What is Soulmi
Soulmi is an app where you chat with AI companions. Each companion has their own personality, interests, way of talking and backstory, and remembers what you’ve talked about. Soulmi works in any modern browser on your phone or computer at app.soulmi.ai, with nothing to install.
Every companion on Soulmi is an AI character, not a real person. Companions are designed to feel personal and remember your conversations, but no human writes their messages.
Find your match
Create your own character, or take a short quiz and we’ll suggest companions who suit you.
Chat that remembers
Text chat is included in your subscription, and your companion remembers earlier conversations. You can see and edit what they remember.
Talk, see and share
Voice chats, video calls and images bring your conversations to life.
Your language
Chat in your own language. See all available languages in Settings.
How Soulmi works
Take the quiz.
Answer a few questions and we’ll match you with companions who fit your interests. Alternatively, you can create your own character.
Choose your plan.
Pick a weekly, monthly, quarterly or annual plan (the plan duration may vary). Your first period is at an introductory price, then your plan renews at the regular price until you cancel. On your bank statement, the charge appears as SOULMI.AI.
Create your account.
After payment, set your password to finish creating your account. Keep the page open until this step is done. We’ll also email you a confirmation at the address you used at checkout.
Start chatting.
Open app.soulmi.ai in any browser and say hello. You can chat with as many companions as you like.
Go further.
Add voice chats, video calls and images, and use Sparks for them (see below).
Get the most out of Soulmi
- Included
Meet more companions
Browse characters and chat with more than one. Each has their own personality and story. If none of them suit you, create your own using the Create function.
- Included
Pick a mode
Some companions offer two modes: Roleplay, where your companion follows a storyline, and Just talk, for everyday conversation. We’re adding modes to more companions.
- Included
Speak instead of typing
Record a voice message and it’s sent as text. Tap to have messages read aloud.
- Included
Keep your chats tidy
Pin your favorite chats, hide or delete the ones you don’t need.
- Add-on, uses Sparks
Voice Chat
Have real voice conversations with your companion.
- Add-on, uses Sparks
Video Call
Talk in real time and see your companion speak and move.
- Add-on, uses Sparks
Image Generation
Your companion can create and send you images to make memories.
- Included
Suggested Replies
Get reply ideas while you chat.
- Included
Chat in your language
Go to Settings to see all available languages and choose yours. Your companion will chat in it too. We’re adding new languages regularly.
- Included
See what they remember
In a chat, tap the three lines in the top-right corner to see what your companion remembers about you. Edit or delete it, or turn memory on or off.
- Included
Change their voice
Pick a different voice for your companion from the same chat menu.
- Included
Revisit your Moments
Find every image created in a chat under Moments in the chat menu.
- Included
Start fresh
Want a new beginning? Restart the chat from the chat menu to start the conversation over.
Add-ons are one-time purchases, not subscriptions, so there’s nothing to turn off later. Voice and video need microphone (and camera) access for app.soulmi.ai in your browser settings.
Your subscription and payments
- Billing questions
Recognize your charge
On your bank statement, Soulmi charges appear as SOULMI.AI. You pay in your local currency, so your bank may show a slightly different amount. Your first period is at an intro price; renewals are at the regular price.
- Open Manage membership
Cancel anytime
In the app, tap your profile name in the top right corner, go to Settings, then Manage membership. You keep access until the end of the period you’ve paid for, and you won’t be charged again. Canceling doesn’t delete your account or your chats.
- Refund policy
Refunds
Read our refund policy to see when a payment can be refunded. Approved refunds reach your account within 5–10 days, depending on your bank.
- Sparks questions
Sparks
Sparks are Soulmi’s in-app currency for images and voice and video calls. You get Sparks with your subscription and can buy more in the app. The cost of each action is shown in the app. You can use your Sparks until your paid access ends, even after you cancel. Your balance is shown in any chat’s menu.
Please note that deleting the app from your device doesn’t automatically cancel your subscription.
Frequently asked questions
Account & access
I can’t log in. What should I do?
Send us a message through the form from the email you used to subscribe to Soulmi, and we’ll send you a personal login link. Before using it, clear your browser’s cache and cookies. Keep the link private: it opens your account.
I paid but can’t get into my account.
This usually happens when the page was closed before the password was created. Contact us with the email you paid with and we’ll set up your account. There’s no need to pay again.
I didn’t get a confirmation email.
It may be in your Spam, Junk or Promotions folder: search your inbox for “Soulmi”. It’s sent to the email you used at checkout, which may differ from your usual one.
Is there an app in the App Store or Google Play?
Soulmi works in any modern browser on iPhone, Android or a computer at app.soulmi.ai. The dedicated iOS app is in development, please check App Store to see if it’s available yet.
Is there a free trial?
No. To try Soulmi, you need to choose a plan. Your first period is at a lower introductory price.
Who can use Soulmi?
Soulmi is for adults aged 18 and over.
Companions & features
Is my companion a real person?
Every companion on Soulmi is an AI character, not a real person. Companions are designed to feel personal and remember your conversations, but no human writes their messages.
My companion stopped replying.
Refresh the page or reopen app.soulmi.ai, check your internet connection and send a short new message. Try to start a new chat with the companion. Still stuck? Try another browser or a private window. If it keeps happening, contact us with a screenshot, your device and your browser.
My companion forgot our conversations.
Open the chat, tap the three lines in the top-right corner and check that memory is turned on. If it was off, turning it on fixes it from now on. Restarting a chat also starts its memory over. If memory was on, contact us with your companion’s name and the date you noticed it, so our engineers can look into it.
How do I restart or delete a chat?
Open the chat and tap the three lines in the top-right corner. Choose Restart the chat to start the conversation over, or Delete the chat to remove it. You can also report an issue or leave feedback from there.
Voice, video or images aren’t working.
These features use Sparks, so check your Sparks balance first. For voice and video, allow microphone and camera access for app.soulmi.ai in your browser settings, then refresh. Still not working? Contact us.
Which languages can I chat in?
Open Settings in the app to see all available languages and choose yours. We’re adding new ones regularly. Your companion will chat in it too.
What are Roleplay and Just talk?
Two ways to chat, available with some companions. In Roleplay your companion follows a storyline; in Just talk you have everyday conversations.
The page won’t load or shows an error.
Clear your browser’s cache and cookies, try a private window or another browser, and make sure your browser/device is up to date. If it still fails, send us a screenshot of the error.
Billing & payments
I don’t recognize a charge from Soulmi.
On your statement, Soulmi charges appear as SOULMI.AI. Soulmi is an AI companion app. Search your inbox for “Soulmi” to find the purchase email. If you didn’t make this purchase or don’t want it, contact us and we’ll cancel it or check your refund options.
Why did my price go up?
Your first period was at an introductory price. After that, your plan renews at the regular price until you cancel. The payment plan is shown in your confirmation email and on the Manage membership page in the app.
Why is the amount different from what I expected?
You’re charged in your local currency, so your bank may show a slightly different amount.
I was charged twice.
You may see a subscription and a separate add-on or Sparks purchase, or a temporary hold that disappears within a few business days. If it’s a real duplicate for the same thing, contact us and we’ll refund it.
My payment was declined.
No money was taken for a declined payment. Common causes are low funds, an expired card or your bank blocking an online or international payment. There’s nothing we can do from our side.
How do I change my card or get a receipt?
Contact us through the form and our team will help.
Can I switch plans or renew a canceled subscription?
Yes. For instructions, please contact our support team using the form.
Sparks & add-ons
What are Sparks?
Soulmi’s in-app currency. You use them for images and voice and video calls. You get Sparks with your subscription and can buy more in the app.
How do I check my Sparks balance?
Open any chat and tap the three lines in the top-right corner. Your Sparks balance is shown there.
How many Sparks does an action cost?
The cost of each action is shown in the app next to it. Costs may change.
My Sparks are missing after a purchase.
Contact us with the date and amount of the purchase and we’ll check it.
Are add-ons a subscription?
No. Add-ons are one-time purchases and don’t renew, so there’s nothing to turn off.
Can I use my Sparks after I cancel?
Yes. You can use your Sparks until your paid access ends.
Cancel, refunds & privacy
How do I cancel?
In the app, tap your profile name in the top right corner, then Settings and Manage membership, and cancel there. You keep access until the end of the period you’ve paid for, and you won’t be charged again.
Will I lose my chats if I cancel?
No. Canceling stops future payments only. Your account and chats stay.
I was charged after I canceled.
Contact us and we’ll check it right away. A charge made after a cancellation is refunded.
How do I get a refund?
Read our refund policy, then contact us through the form. Approved refunds reach you within 5–10 days, depending on your bank.
How do I delete my account or data?
Go to Settings › Delete account to delete your account and app data, such as your quiz answers and chat history. This can’t be undone. You can also send a request through the form with the reason “Privacy & my data”, and our team will handle it.
What do you do with my chats?
Everything is explained in our Privacy Policy.
How do I stop marketing emails?
Click Unsubscribe at the bottom of any marketing email. You’ll still get account emails, like receipts and login links.
Can I call support?
Support is by email, so you have everything in writing and never wait on hold. A person from our team is always one reply away.
No answers match your search. Send us a message.
Contact customer support
Send us a message and we’ll reply by email. Our AI assistant Soul answers most questions right away. If a teammate needs to step in, they’ll reply within 24 hours.